Last Updated: November 13,2025

At Eternal Co., we believe trust is the foundation of every meaningful connection. Your privacy matters deeply to us, and this policy outlines how we respectfully collect, use, and protect your information as you experience our brand.

1. Information We Collect

We collect only what is necessary to provide a seamless, elevated experience:

Personal Information

Name, email address, billing and shipping details, and payment information (processed securely through our trusted third-party providers).

Browsing Information

Device type, IP address, pages viewed, and cookies used to enhance website performance and personalize your experience.

2. How Your Information Is Used

Your information allows us to offer the refined service you expect from a luxury brand. We may use it to:

• Process and ship your orders

• Communicate order updates and customer support

• Share exclusive product releases or offers (only if you’ve opted in)

• Improve site performance and brand experience

We never sell your information to outside parties.

3. How We Protect Your Data

Security is essential. We use industry-standard safeguards, encrypted payment processing, and restricted data access to ensure your information remains protected and confidential.

4. Sharing With Trusted Partners

We share your information only with carefully selected service partners who support our operations—such as payment processors, shipping carriers, and email platforms. These partners are required to handle your data responsibly and securely.

5. Your Privacy Choices

You are always in control. You may:

• Update or correct your personal details

• Opt out of marketing emails at any time

• Request removal of your information, where legally applicable

• Adjust cookie preferences through your browser

6. Children’s Privacy

Eternal Co. does not knowingly collect information from children under 13.

7. Policy Updates

Any updates to this Privacy Policy will be posted on this page with a revised date to reflect changes in our practices or legal requirements.

8. Contact Us

For questions or privacy requests, please reach out to us:

Eternal Co. Concierge

Email: concierge@eternalcocandles

Website: www.eternalcocandles.com